MEMPHIS, Tenn. (WMC) - Thursday, Feb. 18, Memphis Light Gas and Water issued a mandatory Boil Water Advisory to its customers.
The order was issued after water pressure levels fell too low.
Low water pressure increases the risk of bacteria entering the water but MLGW stresses there is no evidence that has happened at this point.
>> MLGW leaders provided updates on the city’s current water situation Tuesday, Feb. 23 at 3 p.m. Click here to watch in the app.
MLGW’s President and CEO, JT Young said he’s feeling “optimistic that we are certainly in the home stretch and will soon be in a great position.”
Young said repair crews are seeing improvements in the water quality, but still urges MLGW customers to boil and conserve water until all areas where the water pressure isn’t operational are fixed.
Independent contractors were brought in to conduct leak protection checks to help find leaks that may go unnoticed.
Young said the water has been tested since the start of the problem and will continue being testing until the boil water advisory is lifted.
Any water damage outside of the home is MLGW’s responsibility, however, any water damage inside the home is the customer’s responsibility, MLGW said in the briefing.
That’s why the utility company is offering a one-time payment plan program to help customers with their bills.
MLGW customers have until March 31, 2021, to apply for the 12-month extended payment plan.