Investigations

  Consumer Reports: 2 words to watch out for in your next contract

Arbitration clauses are typically buried in the fine print of product manuals and websites. Most people don’t even realize they’re agreeing to them.

THE INVESTIGATORS

Jessica Jaglois

Jessica Jaglois

Investigative reporter

Jessica Jaglois is an investigative reporter at WMC Action News 5. She has a particular interest in investigating stories about government corruption and waste, criminal justice and issues facing children.

As the city of New Orleans's most honored investigative reporter, Lee Zurik has been uncovering and reporting impactful stories on WVUE since 2009. Following up his tenacious inquiries with detailed analysis and powerful storytelling, Lee delivers unprecedented accountability of government officials, private citizens and corporations.

Rachel DePompa

Rachel DePompa

Investigative reporter

Rachel DePompa is NBC12's On Your Side Investigator. Before joining WWBT in March of 2008 Rachel worked in Roanoke, Bristol and Harrisonburg.

  Patriot Penalty: Deployed service members come home to find higher auto insurance rates

  Watching Your Wallet: How to become a 401(k) millionaire

  Costly Care: Medicare charged hundreds more than drug’s cost at cash value

  New DOJ data shows increase in officer-involved shootings from 2018 to 2019

  Medical boards not doing enough to protect patients from doctors with history of misconduct, expert says

  Consumer Reports investigates the crash test bias and why female drivers are at risk

Continued Coverage

  The Investigators: Numbers reveal interstate shootings largely remain unsolved

  The Investigators: One family owes Shelby County over $1 million in property taxes for Collierville toxic site

  The Investigators: More than $30 million in taxes owed to Shelby County by delinquent taxpayers

  Illegal Contact: Banned drugs found in athletic performance supplements

  Tunica Sheriff’s Office continues search for suspect after officer-involved shooting

  150 blighted properties transferred from Shelby County to neighborhood non-profit

  The Investigators: Baby gear rental service promises safe, clean equipment for traveling parents

Through the website, travelers needing a crib for a few days can rent it in the city they’re visiting, from other parents or grandparents.

  Recognizing Hate: FBI begins counting its own hate crime cases in federal data, inaccurate numbers remain

After years of breaking the law, the FBI has finally and quietly released its own hate crime statistics. As InvestigateTV uncovered in Measure of Hate, while the FBI published annual hate crime statistics, the agency failed to release its own numbers.

  Watching Your Wallet: Make smart money moves before 2020

From maxing out retirement contributions to checking your car insurance rates, experts say there are a few smart financial steps to take before the new year starts.

  Consumer Reports explains the risks of buying second hand

A new Consumer Reports investigation found hundreds of recalled products, some of them potentially dangerous, still available for sale. Here’s what you need to know so you don’t put your family at risk.

  Stuck in the system: Why a blighted home can remain standing when it is both a public nuisance and tax delinquent

  Preying on patriotism: Sham veterans and first-responder charities ousted for deception, their professional fundraisers largely left unscathed

  Watching Your Wallet: Don’t break your gift budget this holiday season

  Cashing in on Charity: Donations meant to help sick children, wounded veterans, abused animals instead benefit for-profit fundraisers

  Tennessee announces plans for $732M surplus funds meant to help the state’s working poor

  Data obtained by WMC Investigators shows number of disturbances has increased at Wilder Youth Development Center

  Consumer Reports explains how to protect your privacy when using smartphone health apps

How do you know whether your privacy is protected? Consumer Reports explains what to look for to safeguard your personal information.

Tennessee lawmakers call out Department of Human Services for keeping $732M in surplus funds

State Rep. Antonio Parkinson, D-Memphis, called out the Department of Human Services Friday for letting millions of dollars in funding meant to help Tennessee's working poor sit unused.

  State opened investigation at FedEx’s Memphis hub last month after workplace amputation

The WMC Action News 5 Investigators learned there have been 16 TOSHA investigations into FedEx facilities since 2014. Fifteen of those investigations have been conducted at FedEx facilities in Memphis.

  The Investigators: Blighted properties become havens for crime

A WMC Action News 5 investigation into thousands of blighted properties reveals the impact those eyesores can have on community safety.

  Are grocery delivery services right for you?

Consumer Reports browsed hundreds of virtual aisles to find out.

  Safeguard your prescription information with these tips from Consumer Reports

Pharmacies and doctors are legally bound to safeguard your prescription records. But some of that information can still be shared and used in ways you might not expect.

  The Investigators: Thousands of blighted homes impacting Memphis neighborhoods

Why does it take so long to get anything done about blighted properties in Memphis? The WMC Action News 5 Investigators worked to get answers to that question and discovered that, while the problem may be obvious, the solutions are not.

Missed Opportunity: Federal initiative meant to help poor neighborhoods benefits the rich

Neighborhoods with an average income of about six-figures are labeled “distressed” by the federal government.

Searchable Memphis blight map

This map is provided by Innovate Memphis using information WMC obtained from the City of Memphis Public Works Division, the department that oversees blight complaints.

  Hidden Damage: Wrecked, flooded border patrol truck sold at dealership without damage declared

A Virginia man bought a car from a dealership. The title and history looked clear, but it turned out the truck had a dangerous history.

  Fake Filters? Made-up addresses, strange receipts and copycat websites reveal knock-offs on the market

After several strange clues, a Michigan father questions whether his water filters are authentic. Experts say counterfeit filters are a growing problem in the United States.

  Watching Your Wallet: Student loan debt reaches all-time high

College graduates now owe the most money in history; experts say it's best to pay it back sooner rather than later.

  Locked Down: Inside the prison where inmates set each other on fire and gangs have more power than guards

Widespread concern about understaffing in Mississippi's prisons has people calling for a change. They say inmates, correctional officers and surrounding communities are in danger.

  Measure of Hate documentary explores the undercounting of crimes in America

InvestigateTV shows issues with undercounting hate crimes, including the FBI failing to meet a federal mandate to report. After months of reporting on this issue, this documentary also highlights results of the investigation, including police departments amending their records.

  Watching Your Wallet: Decade-by-decade, experts help you save for retirement

By retirement, financial experts say you should have at least eight times your annual salary saved up. NerdWallet explains how to get there, decade-by-decade.

  Fake Filters? Companies falsely claim to have prestigious water safety certification

With water quality and safety concerns across the country, many families are turning to water filters. But there are counterfeit filters and filters carrying fake certification marks.

  Memphis nursing home tied to national investigation into patient neglect and mismanagement

The Ashton Place nursing facility on Walnut Grove is closed now, but at least one Memphis attorney who has handled cases involving this nursing home says the facility was a house of horrors for years.

  Memphis woman says she was duped by a fake customer service number for Cash App

A Memphis woman is warning users of the popular mobile payment service Cash App about crooks looking to prey on those who need help with their accounts.

  Untested Waters: Feds take small steps toward inspecting more seafood

The FDA has a new strategy for imported food safety, and Congress has increased seafood inspection funds. But the U.S. still lags behind some other countries when it comes to inspections and regulations.

Watching Your Wallet: Experts say to shop around for the best deals on car insurance and cell phone plans

A NerdWallet financial expert offers tips on saving money on car insurance and cell phone bills: Watch this and don't pay for what you don't need.

Watching Your Wallet: Spring housing market secrets revealed

Want to get top dollar for your home this spring? Or are you looking to buy your first home? NerdWallet gives tips for those on both sides of the equation.

  Mississippi sees major spike in reports of possible child abuse in recent years

WMC dug into several years of data that Mississippi provided to the federal government for the annual Child Maltreatment Report and found the number of children who’ve experienced abuse in Mississippi grew 41 percent in just four years.

  DNA Detectives: Scientists combining forensics with genealogy break ‘unsolvable’ cases

Scientists are using forensic genetics to help solve decades-old cold cases.

  Children abused, families move

A federal agency has ignored a 2006 federal law requiring the creation of a national child abuse registry, leaving an untold number of children in harm’s way when their families move to new states.

  Failed and Forgotten

The deaths of hundreds of children because of abuse or neglect goes unnoticed every year by agencies that protect kids. Congress and a 45-year-old law are largely to blame.

  A trifecta of failures puts kids at risk

When children die because of abuse or neglect, child protection agencies are often blamed – they are underfunded and overworked. But there are many other culprits who failed children.

  Digital rollbacks: Millions of cars have false mileage on odometers

Carfax experts say there are potentially more than one million cars on the roads with false odometer readings - meaning their mileage has been rolled back to make the vehicles look like they have less wear and tear.

Watching Your Wallet: Experts give advice on reining in your tax refund

Rather than taking a tax refund check and splurging on a quick shopping spree, NerdWallet advises people make smart spending – or saving - plans.

  Undercounting hate: FBI will not report its hate crime numbers again this year as required by law

The Uniform Crime Reporting Act of 1988 requires federal law enforcement agencies to submit information about their cases to a federal database maintained by the FBI; however, those agencies are currently not submitting data, including information about hate crimes.

  Public charter schools sign ‘morality clause’ with Catholic church

A network of Memphis charter schools is facing questions and a potential lawsuit over an agreement with the Catholic Dioceses of Memphis.

  Watching Your Wallet: Thousands of consumer complaints hidden in federal watchdog database

The Consumer Financial Protection Bureau provides information about financial institutions, including complaints. But NerdWallet and InvestigateTV have found examples of complaints that don't show up in the database.

  Programs offer resources to make daycare more affordable for TN parents

Tennessee lawmakers are considering a bill that would give state employees a new childcare option by allowing daycares to open in state owned or leased buildings.

  Elderly train crash victims highlight severity of collisions in Mid-South

Data from the Federal Railroad Administration shows dozens of trains - at least 48 - collided with cars in Tennessee last year, an increase from the year before.

  Pros and cons of concierge medicine: Why experts say it’s not for everyone

Concierge medicine gives patients with chronic conditions unfettered access to their doctors, but experts say it's not for everyone.

  Watching Your Wallet: Experts explain the new tax code in simple terms

With sweeping tax code changes affecting this year's filings, experts from NerdWallet help explain how the changes will work for different people.

  Untested water: 99.9 percent of foreign fish goes without testing for unsafe drugs

According to government reports, there is evidence that the main oversight agency for seafood, the Food and Drug Administration, has failed to meet new mandates to increase inspections at foreign food facilities.

  Expanded Shelby County crisis center to offer help to more crime victims

A nearly century-old building full of Memphis history is finding a new identity helping the city's hundreds, if not thousands, of victims of crime.

  Breakthrough medical procedure can help prevent miscarriage

A medical breakthrough is giving hope to pregnant women struggling to carry their babies full term.

  Measure of hate: Statistics on Mid-South hate crimes likely inaccurate

Each year, the Federal Bureau of Investigation and the Tennessee Bureau of Investigation release hate crime statistics to give the public crucial information about the safety of communities. But how reliable is the information in those reports?

  Calculating hate: Federally mandated count leaves out untold number of crimes in America

Serious hate crimes from murders to attempted bombings do not show up in federal hate crime data, according to analysis by InvestigateTV.

Punishing hate: Paper tiger laws serve up little to no penalties for attackers

Prosecutors say some state hate crime laws are so weak they "aren't worth the paper they're printed on."

  Multiple sex offenders found on Facebook despite ban

Under Facebook's policies, convicted sex offenders are not allowed on the site; however, InvestigateTV identified multiple offenders who appeared to have recently active profiles.

  Kirby High set to reopen after rat infestation

Kirby High School is set to reopen months after a rat infestation closed the school.

Watching Your Wallet: How much could you earn if you invested your coffee money?

Financial experts from NerdWallet say saving and investing as little as $20 a week can amount to $170,000 in retirement money.

  Watching Your Wallet: Strengthen your financial fitness before 2019

While many people think about health and wellness resolutions for the new year, financial experts recommend thinking about money goals too.

  MAS combats animal abuse, cruelty, and neglect

More than 8,300 animals have been taken in by Memphis Animal Services so far this year.

Arkansas man who had artificial heart receives donor heart

A Mid-South man who was being kept alive by the artificial heart he carried in a backpack now has a real donor heart!

  Positive Parenting: Why spatial skills matter

The words you use during playtime with your baby and toddler do matter.

Failure to Fix: Investigating HUD oversight in public housing

Thousands of Americans live in unsafe and unsanitary homes with mice, mold, and lead paint. They don't have the money to fix the problems, and neither does their landlord.

  Digital Dining: Putting food apps to the test

Delivery apps make ordering from your favorite restaurants easier than ever. But what are you really paying for that convenience?

  Do SkyCop cameras actually reduce crime?

Two-thousand cameras monitoring 500 locations – is it the future of crime-fighting, or do these cameras provide a false sense of security?

  Nuclear fallout: $15.5 billion in compensation and counting

Thousands of nuclear weapons workers are seeking compensation from a federal program that has ballooned far past initial projections - and some say they're being denied based on incorrect information.

A change of heart: Mid-South teen kept alive with artificial heart

An "artificial heart" is the only thing keeping Chadarius Johnson alive.

  Changing the Game: Middle schooler plays basketball with one hand

A Mid-South middle schooler is changing the game one bucket at a time. She's a standout on the basketball court not only for what she brings to the sport, but also what she doesn't.

  Do red light cameras make drivers safer?

Red light cameras and the tickets they generate make millions of dollars for the city of Memphis. But do they make the streets or drivers any safer?

  Election security top of mind in Tennessee

With early voting underway across the Mid-South, it’s not just candidates looking to secure votes.

  Half of red light camera tickets remain unpaid

Three little words that can make a driver's blood boil: red light cameras. Memphis started the controversial traffic program nearly a decade ago.

Watching Your Wallet: Company offering to help lower student debt under investigation

A company offering to help people reduce their student loan debt is now under investigation. One St. Louis woman says her debt actually increased after trying to work with the company.