High heat affects many residents

"I have the thermostat as low as it will go."
It doesn't matter how low Bridget Bell's thermostat goes, when her air conditioner only pumps out hot air.

Bell says the air conditioner in her Hickory Hill apartment hasn't worked for more than a week.

The thermometer left in Bell's apartment for about 20 minutes reads 88 degrees.

Bell says, "I've called and complained, I was on the phone today for an hour plus waiting on the resident manager to come to the phone."

Bell says the 12 calls she's made to her property manager got her nowhere.
Her 13th call was to us.  So we paid the property manager a visit.

Betty Saye with Stonemark Management says, "...Let me see if I can explain it to you.  We just bought this property, we have been here approximately two and a half weeks.  We are working as fast as we can."

A visit by Action News Five seemed to speed things up.
The property manager got on a radio to the maintenance supervisor.
He showed up at Bell's apartment within minutes and fixed Bell's air conditioner in a couple of hours.

Bell replies, "I think it's wonderful.  I'm so glad you guys came out, but I think had you not, I don't think they'd be fixing it."
And Bell probably would have spent another hot night looking for someplace cool to sleep.